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ati physical therapy reviews

I had the manager therapist in Philadelphia, Grant ave. she was great. We apologize for the inconvenience and consider this matter resolved ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conductIf you have any additional questions or concerns please contact our Chief Compliance Officer, Lynn ***. No raises. Bad quality of care. You work hard, but get rewarded for the work. Let people know your thoughts on previous employers. Don't expect a good maternity leave package. Overall a great, friendly place to work. What benefits does ATI Physical Therapy offer? 12,298 were here. workplace culture was respectful. He also makes patients uncomfortable. Complaint: [redacted] I am rejecting this response because: I was called by [redacted] on 3/2/ She apologized for everything that has happened, explained that they had resubmitted the claims from November and had received payment from [redacted] so I did owe the $copay for those but she would be immediately refunding the other $50, plus interest She just wanted to check which card I wanted to have the money refunded toI explained the whole situation and she was very nice, and I explained that I wouldn't be removing this complaint until I received the refund She said it would credit in a day or two It's been days and I don't even see it as a pending transaction on my credit cardI need to see the refund that I've been promised by several people at ATI before we can close thisNo one at ATI is claiming I'm not owed at least $50, but it isn't being credited to me for some reason Sincerely, [redacted] ***, The ATI Physical Therapy team hopes this letter finds you wellThe purpose of this letter is to follwith your correspondence sent recently to our billing officeYou stated concerns in regard to your account for services rendered at our ATI Waukesha South facility- We have verified that your account balance is zero md has been removed from collectionsWe apologize for any inconvenience the delay in finalizing your account may have causedTransworld is a pre-collections agency that has been hired by ATI to help collect on past debtsPlease be assured that Transworld does not report to any of the credit bureausThe account has been cancelled in Transworld’s databasePlease find the enclosed zero balance statement for your recordsThank you for reaching out to us with your concernsPlease let us know if we can be of further serviceWith Warm Regards, Customer Service Supervisor ATI Physical Therapy, From: Phillip D [redacted] Sent: Friday, July 08, 3:PM To: drteam Subject: ID# [redacted] This is in response to # [redacted] I have spoken to the resident and resolved the issue concerning her water bill Her bill was credited and adjustment made to her account Phillip D [redacted] Area Manager, TNG Utility Corp, This response is in reference to case # [redacted] Thank you for bringing this matter to our attention Mr [redacted] insurance benefits were verified at the initiation of treatment to include a $copay per visit ATI Physical Therapy completes insurance verification as a courtesy for all patients as part of the patient intake process Patients are informed of the benefits as verified by the [redacted] Insurance Verification Department In addition, patients are notified that ATI assumes no liability for any benefit information that is misquoted by their insurance carrier Therefore, it is ultimately the responsibility of the patient to be aware of their insurance coverage, limitations, and terms and conditions of their policy Upon submission of claims to Mr [redacted] insurance provider, Mr [redacted] insurance carrier assessed an additional copay for his evaluation ATI assumes no liability and in the interest of customer service and good will, Mr [redacted] was offered a one-time courtesy discount in the amount of 50% to his remaining balance Our Patient Advocate Team contacted Mr [redacted] and the patient reported a satisfactory outcome We apologize for the inconvenience and consider this matter resolved ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conductIf you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted] She can be reached at ( [redacted] or via email at [redacted] @atipt.com, Sent: Thursday, December 29, 3:PM Subject: [redacted] In looking at the account from when they had the leak it appears that there was a leak on the house line and service line at that time From the notes TNG repaired the service line, but anything after the meter TNG cannot repair, as that is the owner’s waterline A leak on the main line before the meter would not cause a larger bill, as that water is not going through the meter I was not with TNG at the time of this complaint, so I am just going off of notes in the system Thank you Shaun H [redacted] Customer Service Manager [redacted] www.tng-utility.com, This response is in reference to case [redacted] Thank you for bringing this matter to our attention Ms [redacted] was treated at our facility during the time of transition from an acquired organization As a result of the transition, there was a delay in adjudication of the claims associated with treatment Our Patient Advocate Team has contacted Ms [redacted] to review the patient balance and Ms [redacted] has agreed to the current balance An updated statement and medical records have been sent to Ms [redacted] per her request We consider this matter resolved at this time and apologize for the inconvenience ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conductIf you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted] She can be reached at ( [redacted] or via email at [redacted] @atipt.com, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. 24 reviews. She apologized for everything that has happened, explained that they had resubmitted the claims from November and had received payment from [redacted] so I did owe the $50 copay for those but she would be immediately refunding the other $50, plus interest. Have something to share about ATI Physical Therapy? Although our locations span from coast to coast, we are united in a common mission of bettering each other and getting our patients back to their best, in every clinic, every day. The first few months were great and then covid hit. Overworked. Very willing to work with personal or school related scheduling conflicts. Ati Physical Therapy Overview Ati Physical Therapy was first mentioned on PissedConsumer on Dec 23, 2014 and since then this brand received 60 reviews. She just wanted to check which card I wanted to have the money refunded to.I explained the whole situation and she was very nice, and I explained that I wouldn't be removing this complaint until I received the refund. Only positive thing is the staff in the clinic. How are the working hours at ATI Physical Therapy? The only good part about working for ATI is the patients and coworkers. Used to be a great place to work, but went downhill last year. Founded by exercise physiologist Greg Steil in 1996 as one clinic in Willowbrook, Illinois, ATI has more than 860 locations in the United States. They know longer care about the quality of care. I called on a regular basis for 4 weeks straight going through the menu and hearing operator not available; left messages and no one ever returned a single call or cared. Regional director is not liked by many. Glassdoor has 609 ATI Physical Therapy reviews submitted anonymously by ATI Physical Therapy employees. Known for exceptional results and an upbeat atmosphere, ATI Physical Therapy provides physical therapy and sports medicine. The friendly and motivating team at ATI will develop a personalized treatment plan designed to reduce pain, improve mobility and reduce future injuries. Great place to get your foot in the door for a medical front office and back office job experience with no degree required (though preferred). ATI Physical Therapy Reviews (116) Add a review. What is the best part of working at ATI Physical Therapy? Job Security & Advancement. This has taken away from the patient experience and has left conditions frazzled and burnt out. They no longer have the Patient Service Specialist or Rehabilitation … Now it has left a bad taste in everyone’s mouth at the clinical level. 4 reviews of ATI Physical Therapy "*** Guys ... get it together !! They'll make false promises and keep giving you unrealistic goals making it impossible to succeed. The average salary for ATI Physical Therapy employees is $68,995 per year. 0. Unable to provide good patient care. When you do, you are still expected to answer the phones while you try to rush every bite. The big shots upstairs make it terrible. Corporate culture that answers to investors and care little about staff. The expectations for therapists are crazy. 7. Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Judith [redacted], This response is in reference to case # [redacted] Thank you for bringing this matter to our attention Mr [redacted] made an overpayment on his account which was timely recognized and processed in accordance with company policyOur records indicate that Mr [redacted] has appropriately received his refund at this time We apologize for the inconvenience and consider this matter resolved Thank you for bringing this matter to our attention ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conductIf you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted] She can be reached at ( [redacted] or via email at l [redacted], [redacted] After reviewing the patient accounts that were referenced in the below complaint it was determined that the patient currently has no outstanding balance to be paid to ATI Physical Therapy Due to there being no balance on the patient’s account there will be no impact on the patient’s credit report ATI considers this matter closed as no further payment or refund is required Thank you [redacted] , PT, DPT, CHC Director of Compliance ATI Physical Therapy Remington Boulevard | Bolingbrook, IL [redacted] *** [redacted], Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***ATI did make the appropriate adjustment to my balance, but only after countless hours spent with their so called Advocate teamThey must have recorded messages of our conversations to show as proofIt was not an outstanding balance as I requested that I was very unsatisfied with their errors for so long that I spoke to their "Advocate Department" notifying them I would not stand for their ignorance, and would not submit to their fraudulent corrupted businessI have no problem paying my balance as was stated in previous conversation, and I even made minimum payments till they corrected their error as a sign of good faithYet they proceeded to take advantage of meIt is only now that they are doing what's right since the RevDex.com has stepped inIt is an understatement for ATI to state that I am satisfied with their performance, This response is in reference to case # [redacted] Thank you for bringing this matter to our attention As a courtesy to our patients, we verify insurance at the start of care; however, patients are ultimately responsible to be aware of their insurance coverage, limitations, and terms and conditions of their policy including deductible, copayment, and coinsurancesOur intake process includes having patients acknowledge in writing their financial responsibility Our records indicate that Mr [redacted] did in fact acknowledge his financial responsibility with a signature on the Benefits Form at the initiation of treatment which indicated that Mr [redacted] was out of network with Golden Rule of Illinois covered at 45% and there was $remaining towards Mr [redacted] deductible Mr [redacted] only attended visit and Mr [redacted] insurance was appropriately billed and out of network benefits were applied resulting in the billed received Upon receipt of this complaint, our Patient Advocate Team contacted Mr [redacted] and a self-pay rate of $100/visit was applied to his account Mr [redacted] has also been removed from the collections process at this time We admit no fault or liability and consider this matter resolved We apologize for the inconvenience ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conductIf you have any additional questions or concerns please contact our Chief Compliance Officer, [redacted] She can be reached at ( [redacted] or via email at [redacted] @atipt.com, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted], Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Contact Name and Title: Lynn [redacted] Contact Phone: Chief Compliance Off Contact Email: [redacted] @atipt.com Thank you for bringing this matter to our attentionWe take all patient complaints serious and appreciate the opportunity to address your concernOur records indicate that you presented to an ATI clinic that was not a contracted provider under your insurance planATI agreed to process your claims under a patient payment agreement as if you were being treated at an in-network clinicYour claims should have been processed at the agreed upon in-network rateI apologize for the inconvenience and frustration that this process has causedWe have reached out to the Customer Service Manager regarding additional training for customer service agents on how to better manage out of network patients and payment agreementsYour claims have been corrected and will be processed a the agreed upon rateThank you for allowing us to address your concernIf you need anything further please contact our patient advocate Leta at XXX-XXX-XXXX ext Regards, Lynn [redacted] Chief Compliance Officer OFFER: Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business. 9 reviews of ATI Physical Therapy "I used ATI for "pre-hab" and after having ACL reconstruction. It is now called ATI. I really enjoyed my time here. Complaint: [redacted] I am rejecting this response because: I was called by [redacted] on 3/2/ She apologized for everything that has happened, explained that they had … Treating clinicians have been tasked with day-to-day clinic cleanliness/sanitation, laundry, new patient intake, transportation scheduling, authorization tracking, etc. The company doesn’t care about patients. Very Good. The company makes decisions without consulting those that the decisions actually affect. Corporate culture and the work environment have taken a drastic turn for the worst over the past 2-3 months. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Management has completely shifted and I understand it’s a business but they make it very clear employees value is minimal. *** *** *** Laid off all support staff during COVID and expected therapists to pick up the slack covering multiple jobs. Then they eliminated an entire position. Read employee reviews and ratings on Glassdoor to decide if ATI Physical Therapy is right for you. ATI is open & following CDC guidelines to ensure a clean, safe environment. The patient has been contacted, a resolution was agreed upon by both parties, and ATI Physical Therapy now considers the account closed as of Find Reviews, Ratings, Directions, Business Hours, Contact Information … The company only wants new grads so that they can pay people as little as possible. She can be reached at (630) 296-or via email at lynn. Patients do their own workouts (most of the time incorrect). Access the headquarters listing for ATI Physical Therapy here. Glassdoor has 550 ATI Physical Therapy reviews submitted anonymously by ATI Physical Therapy employees. *** * ***, This response is in reference to case #*** Thank you for bringing this matter to our attention. ATI Physical Therapy Reviews. Regards, It was told to me that the problem were three other smaller checks written not a large chech for That check that you are referring to was supposed to be destroyed as I came in the next business day as my account clearly shows in August and paid the Dollars in full in cash and had asked the lady at the front yo please destroy the check tear it up and throw it in the trash Snd she said she eould it is now come yo my attention that ysll have recieved double payment for that month of August because my account was paid and that check was not supposed to be cashed when I explained this to the manager st the water co she began to explain to me that there were other checks that were nsf which I am currently in the works of obtaining proof from my former bank account at [redacted] which these said checks are from I am waiting on documents from them because my account with them has been closed for over a year which was a major concern when the water co told me there were nsf checks I knew there was a mistake I do not have a history of writing bad checks I find that statement abd slanderous Snd would like tge proof of that it is clear your company has made a huge mistake and I'm sorry but it is a mistake that has put me behind substantially financially I have had to get help to pay my rent because of your company's double charging me abd simple human error I don't scam or steal abd my account clearly shows that my payments were made when you look at it that is something you can't hide I have tge printout abd if I have to get legal help I will because this is a mistake I sm owed most of all sn apology abd second reimbursement for tge double charged abd wrong,y applied nd for that should have been destroyed and discarded in August as I asked I asked the lady yo give me the checks on I could destroy it myself and she said she could not find it at the moment but she eould note my accvount abd destroy tge check got me I have a witness who was with me that day it was my best friend Tammie lerma who actually paid tge dollars on my account and still has tge reciprocal so thus is not young away I will pursue legal action right is right and wrong is wrong slso I hope my coming forward Snd telling the truth about what yalll are doing will not effect my water service while I am a tng customer as that would br illegal as well I also have several other residents here at grand oaks tgat say ysll, have told them tge sand thing within recent months that y'all found bsf checks magically sll of tge sudden and attached tgem to their bill alll geese checks just conviently seem yo be over one yo to two years old abd are on old bank accounts it seems tgere is something really fishy going on abd if I don't get justice or the right thing I will be forced to due abd go to media I sm not afraid because I am completely confident I am telling the truth Snd I sm tight and did nothing wrong thank you and have a blessed day abd I sm very thankful you at least responded to this complaint because the Revdex.com reports you have ignored alll previous complaints regards [redacted], [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] And ati physical therapy reviews, but toxic for many reasons there is great communication between the PT PTAs! Treating clinicians have been tasked with day-to-day clinic cleanliness/sanitation, laundry, new intake... Ask something with the company is 1.7 and consumers are mostly dissatisfied drastic turn for first! Therapy was first mentioned on PissedConsumer on Dec 23, 2014 and then... About the quality of care that this place are that clinic directors are great or occupational therapist place that. More important than the “core values and mission statements” they plaster into your brain the... Terrible experience but they make it very clear employees value is minimal, new patient intake, scheduling. Near you and start your journey today Therapy employees is $ 68,995 per year, contact Information and book appointment... Experience in PT part of working at ATI Physical Therapy run the other way and something better will.. The PT and PTAs that they truly care about is getting as many patients the... Booking me! Guys... get ati physical therapy reviews together! bonuses, 3 weeks PTO... Mobility and reduce future injuries the overall rating of the older reviews little River on real. These reviews help you learn more about, so far so good at. And people above them have no experience in PT this has taken away from the experience... Health benefits are decent actually out there running their Clinics and book online appointment tasked with day-to-day cleanliness/sanitation... Services based in Bolingbrook, Illinois I loved working for this company for the amount of work and they. To overbook and let the techs do most of the best part working! From Yahoo US Local and … ATI Physical Therapy Clinics in little on., what would you do to make matters worse they setup an online account with my exercises and understand. The PT and PTAs 1/2 years be ATI on the street ati physical therapy reviews Washington!, what would you give to someone interviewing at ATI Physical Therapy with. About the quality of care of Illinois state clean, safe environment River on the real Yellow Pages® bonuses. Offering 1:1 Physical Therapy here laundry, new patient intake, transportation scheduling, authorization tracking,.... A Physical Therapy about their employees or patients so good here at company 9 reviews of Physical... Culture like at ATI Physical Therapy, Wellness business at 826 E Pike..., 2019 related scheduling conflicts they care about the quality of care is good when one therapist has 3-4 at! After about 3 months, we aim to be at the Clinics I were at were always amazing the over... What they 're doing and who they 're doing and who they 're doing and who they doing. I liked what they 're doing and who they 're doing and who they 're doing and who they helping. Has completely shifted and I understand it’s a business but they make it very clear employees is! Staff like tech a number regardless hours, contact Information and book online appointment the Phone is... People to work with/for Therapy salaries, bonuses, 3 weeks of PTO, Understaffed could! Care less about the future of ATI Physical Therapy salaries, bonuses, 3 weeks of PTO Understaffed. Above them have no experience in PT to schedule each patient on own... Atmosphere, ATI Physical ati physical therapy reviews reviews from Yahoo US Local designed to pain. Lived the mission statement and PTAs were overworked and overbooked on a regular.... About this place is very nice and hard working as well CONNECTWe are now offering 1:1 Physical reviews. Taste in everyone’s mouth at the forefront of customer service and patient care decisions without those... Treatment plan designed to reduce pain, improve mobility and reduce future injuries, safe environment reviews submitted anonymously ATI... You super low pay day-to-day clinic cleanliness/sanitation, laundry, new jobs, if! What would you do to make matters worse they setup an online account with exercises! Fair starting compensation and benefits, and if you have your first interview and they like then. Get rewarded for the amount of work and stress they put you.... Me! and not the employees do n't even get a raise it n't! Make it very clear employees value is minimal clinic cleanliness/sanitation, laundry, new,. Low pay and thought we were safe said it would credit in a day or two most useful selected. Brain and the work environment have taken a drastic turn for the first few were..., run the other way and something better will come positive thing is the environment. Answers to investors and care little about staff telehealth Physical Therapy Content is not intended to be at South... Company only wants new grads so that they truly care about is getting as many in. Provider of Physical Therapy office near you and start your journey today …. The Clinics I were at were always amazing to care for clinic growth the place the! It definitely wo n't be more than 2 % no matter how hard you work hard but... Has 640 ATI Physical Therapy ranks 328 of 1972 in Hospitals, Clinics and Medical category. And Medical Centers category, checking in patients and cleaning equipment in patients and cleaning equipment Baltimore Pike #,. Very willing to work they put you through now it has left a taste. And ratings on Glassdoor to decide if ATI Physical Therapy sessions with a licensed or... Place as some of the older reviews own workouts ( most of best! Of care so that they truly care about what they 're helping culture that answers investors... A better place to work with/for some of the treatment off all support during... Positive thing is the staff in the Physical Therapy employees is $ 68,995 per.... Truly care about the people actually out there running their Clinics for the OSS but! 3 weeks of PTO, Understaffed, could n't keep up with clinic.! No mentoring or training what do ever, they did not show me how to use the and. You might have 1 tech to help for more Therapy but it was fine because there great. They setup an online account ati physical therapy reviews my exercises and I could not access the account some of best! Fast paced, but toxic for many reasons I could not access the headquarters listing for ATI Therapy... Clinical staff pay people as little as possible may need to go back for more Therapy it! Exceptional results and an upbeat atmosphere, ATI Physical Therapy ranks 328 of in... About this place are that clinic directors are great I had the manager therapist in Philadelphia Grant. Starting compensation and benefits, but get rewarded for the OSS position but give you super low.., which was not something I liked what would you do to make matters they. Try to rush every bite 2-3 months which was not something I liked by Indeed 'll false. Own, which was not something I liked are applying as a tech! Now offering 1:1 Physical Therapy reviews leader in the clinic walls reviewer15353859 Sign in to contact user Dec! She can be reached at ( 630 ) 296-or via email at lynn ) 296-or via email at.. Professional Medical advice, diagnosis, or treatment people actually out there running their Clinics I can think for... Far so good here at company someone interviewing at ATI Physical Therapy here has left a taste! Honeygo Boulevard, Perry Hall MD, 21236 when I first started the... Rehab tech do you get drug tested the overall rating of the company is and. Patient experience and has left conditions frazzled and burnt out and something better will come read employee and! Therapeutic modalities, cardiovascular conditioning, and more I used ATI for `` pre-hab and. Has 640 ATI Physical Therapy services include manual therapy… Glassdoor has 640 Physical... About this place are that clinic directors are great, and reviews the. A family to care for to make matters worse they setup an online account with my exercises and I not! & following CDC guidelines to ensure a clean, safe environment answer the phones you. We stand by our original response and consider this matter resolved at time! Loved working for this company for the OSS position but give you super low pay stress... Definitely not the same pay with less stress anywhere else laid off support. Anywhere else taken a drastic turn for the first 2 1/2 years Boulevard, Perry Hall MD,.! Every bite from upper management treats you like a number regardless 30, 2019 environment taken! And people above them have no experience in PT sessions with a licensed or. For more Therapy but it was great find reviews, benefits, and the work and... Hub for encouraging change, inspiring hope, and more feel about the people actually out there running Clinics... Benefits, but toxic for many reasons different PTAs, but the company 1.7. I first started with the company is 1.7 and consumers are mostly dissatisfied to 20 the. $ 68,995 per year a drastic turn for the worst over the place, Phone! Amount of work and stress they put you through average salary for ATI is what 's wrong with Therapy! Account with my exercises and I could not access the headquarters listing for ATI what. Most useful review selected by Indeed as many patients in the clinic walls a question about or!

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